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Phone: 778.877.3186

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Issues & Crisis Management

Be Prepared. Plan For A Crisis Ahead Of Time.

We’ll Work With You to Create a Reliable Crisis Management Plan. 

At Finch Media, we understand how unnerving and potentially detrimental an unforeseen issue can be to an organization. Through years of experience and a dynamic approach to crisis management, we have honed our skills to guide you every step of the way

We’ll work with you to ensure your circumstances are handled with care and with minimal damage to your valuable reputation. We believe that the way a situation is handled can be as significant to your reputability, as the issue itself.

By Failing To Prepare, You Are Preparing To Fail.

As Benjamin Franklin wisely stated, “By failing to prepare, you are preparing to fail“. So let Finch Media utilise its Marketing and PR expertise to help you formulate a strategic basis for your communications, that ensures your crisis response message is harmonious, convincing and authentic. We’ll guide you every step of the way to ensure the most successful outcome, despite the crisis at hand. 


Finch Media will start with your Crisis Management Communications Plan and we’ll draft out core issue scenarios.
Each situation will follow a crisis management response plan which includes:

— Recommendations on communication channels
— Recommendations on spokespeople
— Recommendations on messaging

During the process, we’ll provide guidance on the scenarios worthy of commentary as well as the scenarios to avoid.
Furthermore, we can take a ‘big picture’ look at both your internal and external communication procedures to ensure everyone is singing from the same hymn sheet. 


A poorly handled incident can be condemned, but at Finch Media, we have the know-how and experience to seamlessly manage your communications from beginning to end. So whether you’re planning in advance of a crisis or you’re currently in the midst of a dilemma, get in touch today.

Our Crisis Management Services Include: 

— Formulation of strategic responses
— Access to real expert knowledge
— Communication training for spokespeople
— Coaching and Guidance for interviews
— Real-time monitoring of reactions in print and online
— Creation of meaningful reports analyzing media responses
— Generation of crisis communications collateral (for staff and media)
— Management of requests for interviews and other media

Finch Media’s Two Top Tips For Crisis Management Communications:

First, it’s important to ready your team. Whatever and whenever the issue arises, your people need to be ready to react accordingly. 

Second, document a step-by-step plan of action for core scenario communications. Craft templates that can be edited depending on the situation.